Guest Guidelines

Guests with disabilities are to be treated the same as any other Guest. The only exception is when it compromises safety. If a Guest requires assistance they must have their own adult personal care attendant. Our staff is not specially trained to assist Guests with personal care, including assistance in transferring on and off rides.

Each Guest has different needs. We strongly recommend that you carefully consider your health and comfort, as well as the nature of each ride, prior to making a decision to ride. You must also think of the safety of other riders.

Emphasis on Safety

Safety is designed into all areas of Waldameer. While most of our rides are accessible to those with disabilities, it should be noted that, in the interest of personal safety, some Guests might not be permitted to board certain rides. Access criteria is based on any Guest’s ability to:

• Ability to properly utilize by safety restraints and devices
• Meet height restrictions
• Maintain proper riding posture throughout the course of the ride
• Safely evacuate the ride if needed

Guests with Disabilities

Guests with disabilities should carefully read through our Accessibility Guide prior to visiting and/or visit Guest Service by Merry-Go-Round for accessibility information. For those who have a disability that prevents access to rides from the entrance queue, Waldameer offers a yellow wristband at Guest Service which allows the guest and up to three accompanying companions to access rides from the accessible entrance which is typically the ride exit. If the party is larger than four persons, other members of the party must wait in the queue and the entire party may ride together when they reach the front of the line. Yellow wristbands do not allow front of the line access for Water World attractions.

Waldameer Team Members are not trained or permitted to lift or carry guests out of caution for the guests and Team Members’ safety. If a guest needs assistance transferring onto attractions, accompanying companions of their party must be able to assist.

Waldameer reserves the right to refuse access to a ride that we deem unsafe for the individual. Please carefully read all safety information signs and observe the ride in operation before riding.